How is the site free?
First, let me thank you for taking the time to learn about us. My co-founder Peter and I are honoured that you’re using out site to learn more about WorkCover.
I’m Michael, one of the co founders of The Work Injury Site. I’ll help to clarify the following;
1. Who we are and what we do.
2. How is The Work Injury Site free?
3. I’ll provide my details should you have further questions.
What’s the background to the WorkInjurysite.com.au?
Peter and I felt there was a need for more WorkCover information that was easier for people to understand, and information that was personalised.
In our experience we’ve found it can be hard for people without legal training to read something like a blog and then apply that information to their own specific situation.
How is the WorkInjurySite.com.au free?
All of the information on our site is provided for consumers to use free of charge.
We do not ask for payment to access any part of our site. We don’t allow advertising on the site, and we do not sell or give away anyone’s information.
People can ask us questions via our online chat function if they can’t find the answers they need in material on our site.
Peter and I are lawyers, so if someone doesn’t feel able to, or doesn’t want to handle their own WorkCover matter, then we are happy to provide representation if asked (but only in certain matters).
However, there is never any obligation to engage us, and we won’t promote our services to you.
We only wanted to ever monetise this site at the junction where our clients derive value and benefit, not just by pushing them to sign up to representation from us.
The focus with theworkinjurysite.com.au is giving people the tools they need to help themselves.
Whether that means helping them to look after all or some of their own WorkCover claim. Or whether if, they already have legal representation, helping them to better understand the WorkCover system and what’s being done on their behalf.
And rather than giving people generic information, using technology to tailor some of that information so it’s specific to their circumstance.
If people can’t find the answer they’re looking for, then help is available in the form of live chat where they can ask a question and usually within a few minutes, get a tailored answer.
We understand that the world has changed and consumer expectations have changed with it.
We expect businesses to respond to us as quickly as our friends and family do, and to be where we are – which is why we prefer the online messaging model.
Studies have shown that approximately 79% of consumers prefer live chats over other means of contact because of the instant responses offered.
Another study has shown that it’s anticipated that live chat will surpass traditional service communication channels (eg; email, telephone) by 2021.
….Of course, if someone prefers to have a phone conversation to ask a question instead, then we are happy to oblige.
So, that’s it.
We know the WorkCover legal system can be confusing and we want to help.
So have a look around the site. I’m hopeful you’ll find the answers to your questions.
If you’ve got any questions, feel free to reach out to me: [email protected] and I’ll do my best to get back to you as soon as possible.
Michael & Peter