Feedback, Transparency and Community Engagement Policy
Our Commitment
The Work Injury Site exists to help injured Victorian workers better understand the WorkCover system.
We recognise that WorkCover claims can be complex, confusing and stressful. Our objective is to provide information that is clear, practical, accurate and easy to understand.
We are committed to being transparent about how we create content, how we respond to feedback, and how we engage with the workers, families and professionals who use this website.
How We Collect Feedback
We welcome feedback from readers, injured workers, health professionals, employers and other users of this website.
Feedback may be provided by:
- Contacting us through our website
- Email correspondence
- Suggestions received from readers
- Information provided by clients and former clients
- Reports of inaccuracies, broken links or outdated information
We encourage readers to contact us if they believe any information published on this website:
- Is inaccurate
- Is out of date
- Is unclear
- Contains a broken link or technical issue
- Would benefit from additional explanation or clarification
How We Respond To Feedback
All genuine feedback is reviewed by us.
Where feedback raises concerns regarding the accuracy or completeness of an article, we may:
- Review the content
- Review the relevant legislation
- Review recent court decisions
- Review Medical Panel decisions
- Review Workplace Injury Commission decisions
- Update the affected article
- Add clarifying information
- Correct factual inaccuracies
Where appropriate, articles may be revised or updated following feedback received from readers.
Not all feedback will result in changes being made, however all reasonable feedback is considered.
Public Engagement
A core purpose of this website is public education.
We aim to engage with injured Victorian workers by publishing information that answers common questions about:
- WorkCover claims
- Weekly payments
- Medical expenses
- Impairment benefits
- Serious injury applications
- Common law claims
- Workplace Injury Commission disputes
Many articles published on this website are created in response to recurring questions and issues raised by injured workers.
Reader feedback helps us identify topics that may require further explanation or additional content.
Transparency In Our Content
We believe readers should understand who is creating the information they are reading.
All articles published on The Work Injury Site are written by us, Michael and Peter.
We are experienced Victorian WorkCover lawyers who practise in workplace injury matters.
The information on this website is not generated by outsourced content writers or marketing agencies.
Articles are based upon:
- Victorian legislation
- Court decisions
- Workplace Injury Commission decisions
- Medical Panel decisions
- WorkSafe publications
- Professional experience assisting injured workers
Where articles are updated, corrected or expanded, those changes are made by us.
Corrections And Updates
The law changes over time.
When we become aware that content may no longer reflect current legislation, procedures or legal developments, we may update the relevant article.
Updates may occur following:
- Legislative amendments
- Court decisions
- Medical Panel decisions
- Workplace Injury Commission developments
- Reader feedback
- Internal review of content
Where practical, articles may display the date they were last updated.
Independence
The Work Injury Site is an independent website.
We are not affiliated with:
- WorkSafe Victoria
- The Victorian WorkCover Authority
- Workplace Injury Commission
- Any WorkCover insurer
- The Victorian Government
Opinions expressed on this website are our own and are intended to assist injured Victorian workers better understand the WorkCover system.
Our Goal
Our goal is simple:
To provide injured Victorian workers with reliable, practical and understandable information about WorkCover claims.
We welcome feedback because continuous improvement helps us create a better resource for the Victorian community.