How to appeal a WorkCover decision (updated for 2026) Summary The first step is to ask the insurer to review the decision. If this does not get them to change their decision, then you could initiate conciliation. If the matter does not resolve at conciliation,...
WorkCover Conciliation in Victoria: the complete guide If you disagree with a decision made by a WorkCover insurer, conciliation is usually the first step available to challenge that decision. WorkCover conciliation is a free dispute resolution process conducted...
WorkCover conciliation form You can get an electronic copy of the request for conciliation form by clicking here. Here are some tips on how to fill out the WorkCover request for conciliation form: Consider getting legal advice if you don’t have a lawyer. If...
What happens when my WorkCover matter goes to the Magistrates’ court in Victoria? If you’ve been on WorkCover for long enough, at some point the WorkCover Insurer may make a decision that you disagree with. For example, they may stop paying for...
Can you reopen a WorkCover claim? Summary Yes, a WorkCover claim can be reopened. The key thing is whether you actually have an entitlement to claim something, irrespective of the time that has passed. For example, is there medical evidence to support the need for a...
What to do when your WorkCover claim is rejected If your WorkCover claim has been rejected, if you wish to appeal the decision of the insurer you can do so by taking the matter to conciliation. However, there are some other considerations which this page will detail....
Examples of WorkCover claims rejected This page will look at a number of examples of WorkCover claims being rejected. WorkCover claims can be rejected for a number of reasons. Many of the common reasons are listed in the examples below. Keep in mind that it’s...
Can an employer dispute a WorkCover claim? Yes, an employer can dispute a WorkCover claim. It’s only fair that they get to have their say. No matter what an employer thinks about a WorkCover claim however, they must complete the employer section on the claim...
What happens at WorkCover conciliation? A WorkCover Conciliation is an informal process that is designed to try and resolve WorkCover related disputes. It is the first step that an injured worker can take to appeal a decision that the WorkCover insurer has made that...
WorkCover not paying? Here’s what you can do There are various situations where WorkCover may not be paying you. This page will address the different times where you might find WorkCover not paying you and what you can do about it. There are two broad categories...
What to do when you have problems with WorkCover Unfortunately, sometimes people that have WorkCover claims report experiencing problems. Below are a list of common problems that a person on WorkCover might experience, along with steps you can take to deal with the...
All about WorkCover mediations If you’ve been in the WorkCover system long enough, you may have heard a WorkCover mediation being mentioned. This article will explore the WorkCover mediation process, and when a mediation may occur. What is a WorkCover mediation?...
Can you withdraw a WorkCover claim? Yes, you can withdraw your WorkCover claim. However, there’s a few things you should keep in mind. The rest of this page will look into how that works and what that actually means. If your claim has just been lodged but not...
What is a genuine dispute certificate (and when are they issued)? Summary A Genuine Dispute Certificate is a document that certifies that a matter has gone to conciliation but could not resolve by way of the conciliation process. The certificate confirms that the...
The WorkCover conciliation form The WorkCover conciliation form – also known as the Application for conciliation form – is the form used to initiate a conciliation. If you want to contest a decision made by the WorkCover insurer, other than requesting the...
The Workplace Injury Commission: what is it and how is it relevant in WorkCover matters? Summary The Workplace Injury Commission is a Victorian government authority that provides injured workers who are pursuing a WorkCover claim or who have a WorkCover claim on foot...
WorkCover assist: who are they and how can they help you? Summary WorkCover assist is a no cost service that is provided by WorkSafe (WorkCover) Victoria. As an injured worker, you can choose to engage a member of WorkCover assist to help you with your WorkCover...
What is a WorkCover progress certificate? . Summary A WorkCover progress certificate is a certificate that is issued by a conciliator from the Workplace Injury Commission (formally known as the Accident Compensation Conciliation Service). It is issued in situations...
The WorkCover conciliation process in Victoria The first step in the WorkCover conciliation process in Victoria is the lodgement of the WorkCover Conciliation form, previously known as the request for Conciliation form. The form gets sent off to the Workplace Injury...
All about WorkCover arbitration WorkCover arbitration is an option open to an injured worker to utilise should they wish to dispute a decision made by the WorkCover insurer. Arbitration is a service offered by the Workplace Injury Commission, and it aims to provide a...
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Please keep in mind that the information contained on this page should not be considered legal advice and no content on this site should replace the need to obtain advice tailored to the specific facts of your case. The facts of a case can significantly alter the advice that can provided. This site only provides general advice. Read more here.
