Where to send the WorkCover claim form?

Where to send workcover claim form

Once you have completed the WorkCover claim form, you should provide a copy of it to your employer. You can do so either by giving it to them in person, mail or emailing it to them, or faxing it.

An alternative to providing your employer with a copy is to serve a copy on WorkSafe Victoria directly. Sometimes a person might prefer to do this if there has, for example, been a breakdown in the employer/employee relationship and they do not wish to have any further contact with their employer.

You can contact WorkSafe on 1800 136 089 if you chose this option and ask them where they’d like you to send your claim form.

What happens after sending the form off?

If the form is sent to the employer, they must acknowledge receipt of the claim form in writing.

They then must complete their section on the claim form and and send off their insurance company.

Once the form has been served, then what happens?

If you served it on your employer, then they are under strict timelines to forward the claim to their insurer.

If the claim involves a physical injury and:

includes a claim for weekly payments or

is above the medical excess or is expected to exceed the medical excess or

the employer is disputing liability

Then the employer must send the claim off to their insurer within 10 calendar days of receipt.

If the claim involves a physical injury and:

doesn’t include a claim for weekly payments or

is below the medical excess or expected to be below the medical excess or

not disputing liability

Then the employer has 120 calendar days from the date of receipt in which to send off the claim form.

If the claim involves a mental injury:

Then the employer has 3 business days from the date of receipt in which to send Part A of the claim form to the insurer, and 10 business days to send Part B, as well as any certificates of capacity.

If claim forms are not sent off within the prescribed time limits, then there may be penalties.

Conclusion

You should provide a copy of your completed WorkCover claim form to your employer or alternatively, directly to WorkSafe.

Please keep in mind that the information contained on this page should not be considered legal advice and no content on this site should replace the need to obtain advice tailored to the specific facts of your case. The facts of a case can significantly alter the advice that can provided. This site only provides general advice. Read more here.

Sidebar graphic of WorkCover benefits guide

To contact Michael or Peter call 1800 746 442 or email [email protected]

Written by the Work Injury Site team